The AI Show - March 2024

Dhruv Ohri from Duco Consultancy and Rishabh Kapoor , CEO of Impressions Real Estate. They introduced the AuxiBot AI platform, a generative AI framework developed by Duco Consultancy aimed at enhancing business efficiency and simplifying processes.

Dhruv Ohri, the principal engineer behind AuxiBot, discussed the platform's development and its application across various service lines, emphasizing its ability to streamline business processes. AuxiBot is designed to adapt and improve continuously, serving multiple roles such as customer support agent, HR assistant, and data analyst. It can understand and respond to queries in over 52 languages, making it accessible globally.

Rishabh Kapoor shared how AuxiBot, implemented on Impressions Real Estate's website, improved customer interaction by providing a more human-like experience. The bot assists in answering questions about properties, recommending options based on the user's budget, and even engaging in casual conversation. This multilingual capability is particularly beneficial for Impressions Real Estate, which deals with a diverse client base, including international customers and students.

The presentation highlighted AuxiBot's features, including custom search engines that ensure the AI provides information relevant to the business, the ability to generate charts and visualizations from data, and advanced natural language processing for more natural interactions. Security is a priority, with data stored on secure servers and clients having control over the information accessible to the AI.

Rishabh Kapoor also discussed future upgrades to AuxiBot, including answering broader questions about local amenities and integrating information from external sources to provide comprehensive support to tenants.

The video concludes with a discussion on the impact of generative AI and multilingual support in enhancing customer experience and the ongoing development of AuxiBot to address a wider range of queries, demonstrating a commitment to using technology to complement human interaction and improve service delivery.

This presentation showcases an innovative use of AI to solve real-world business problems, highlighting the potential of generative AI to transform customer service and operational efficiency in the real estate industry and beyond.

Julian introduced Datch, a company that aids frontline workers in heavy industries by streamlining their record keeping and process following.

Datch's solution allows workers to interact with their systems via voice commands, improving efficiency and user satisfaction by integrating directly with systems like SAP.

Technical Challenges and Solutions:

• Speech to Text: Julian discussed the challenges of accurately transcribing speech from workers with diverse accents and languages. They utilized Transformer-based models, like Whisper from OpenAI, to overcome these challenges, enabling the system to understand and transcribe speech in real-time, even when workers switch languages mid-sentence.

• Natural Language Understanding (NLU): The need for fast and accurate understanding of user commands was addressed by combining traditional NLP techniques for simple commands and GPT for more complex monologues. This approach ensures quick responses and the ability to handle complex user inputs.

• Truthful Question Answering: Julian highlighted the importance of providing accurate and reliable answers, especially in industrial settings. They employed retrieval-augmented generation (RAG) techniques to access internal documents and databases, ensuring that responses are based on the company's actual documentation.

Overall Learnings:

• Speech-based applications are viable and effective when using advanced speech transcription models.

• GPT alone is not sufficient; a combination of technologies and approaches is necessary to address specific business problems effectively.

• The importance of reducing hallucinations in AI responses to ensure reliability and accuracy.

• Owning and controlling core technologies is crucial for optimizing user experience and safeguarding against disruption.

Julian's presentation underscores the potential of AI to revolutionize how frontline workers in industrial settings interact with technology, making their jobs easier and more efficient.