AI for Business Case Studies
See how Artificial Intelligence is augmenting our work, improving customer experiences, increasing productivity, and creating new revenue streams for New Zealand businesses.
Private Sector Implementations
1. ASB Bank – AI Chatbot for Customer Service
Application: ASB’s "Virtual Assistant" handles account inquiries, fund transfers, and loan applications.
Impact: 30% increase in customer satisfaction and 20% reduction in support costs
2. Classic Group – AI-Powered Purchase Order Assistant
Application: Automates supplier pricing validation using AWS’s Claude Sonnet AI.
Impact: Reduced a 2-hour manual process to 15 seconds with 98% accuracy
3. Aware Group – Statement of Work Automation
Application: Generative AI streamlines project quoting by restructuring Excel data.
Impact: Cut 5-hour tasks to 10 minutes, saving hundreds of hours monthly
Public Sector Implementations
1. Health NZ – Surgical Risk Assessment
Application: AI predicts postoperative mortality risk using patient data.
Impact: Supports clinical decision-making for safer surgeries
2. Auckland Transport – OIA Request Automation
Application: AI accelerates responses to Official Information Act requests.
Impact: Faster public access to critical transportation data
3. Ministry for Primary Industries – Biosecurity AI
Application: AI scans luggage/mail and analyzes fishing vessel footage.
Impact: Improved detection of biosecurity risks and illegal fishing
Startups and Innovators
1. Castlepoint Systems – Abuse Detection
Application: AI identifies misconduct-related terms in business documents.
Impact: Achieved 100% accuracy in keyword detection
2. Agritech Startup – Farm Analytics
Application: AI analyzes soil/weather data to guide farming decisions.
Impact: Boosted agricultural productivity and sustainability
Enterprise Automation & Customer Experience
1. Toyota Finance New Zealand – Intelligent Process Automation
Application: Deployed UiPath’s RPA platform to automate loan approvals and customer onboarding.
Impact: Reduced manual processing time by 70% and improved compliance accuracy.
2. Soul Machines – AI Digital Humans
Application: Created emotionally responsive AI avatars for sectors like education and retail.
Impact: Partnered with global brands to enhance customer interactions, supported by 27 patents and NZ$76M+ in funding.
SME Productivity Solutions
1. Aider – Real-Time Business Analytics
Application: Mobile-first AI consolidates data from POS systems, weather apps, and social media.
Impact: Enabled small business owners like Kelly Bain to save 10+ hours weekly on operational insights.
2. Meebz Coffee – Voice-Activated Workflow
Application: Integrated Amazon Alexa with Aider’s AI for hands-free sales and inventory tracking.
Impact: Streamlined morning prep during peak hours while maintaining real-time data accuracy.
Healthcare & Biotech Innovations
1. Script Sense – Pharmacy Workflow AI
Application: Automates prescription management and identifies drug interactions for pharmacists.
Impact: Reduced medication errors by 40% in trials, addressing NZ’s healthcare staffing shortages.
AI For Business PlaybookApplication: Custom AI model improved cell-based diagnostic accuracy from 47% to 93% for an animal health firm.
Impact: Cut lab test turnaround from days to 12 seconds, revolutionizing veterinary diagnostics.
Financial & Operational AI Tools
1. Prosaic – Automated Tax Compliance
Application: AI scans bank transactions to identify tax-deductible expenses for SMEs.
Impact: Reduced accounting workload by 80% for 5,000+ NZ businesses, with global scalability.
These examples demonstrate how NZ businesses leverage AI for operational efficiency, customer engagement, and global competitiveness. For implementation strategies, refer to our AI For Business Playbook,