AI for Business Case Studies

See how Artificial Intelligence is augmenting our work, improving customer experiences, increasing productivity, and creating new revenue streams for New Zealand businesses.

Private Sector Implementations

1. ASB Bank – AI Chatbot for Customer Service

  • Application: ASB’s "Virtual Assistant" handles account inquiries, fund transfers, and loan applications.

  • Impact: 30% increase in customer satisfaction and 20% reduction in support costs

  • ASB Bank Case Study

2. Classic Group – AI-Powered Purchase Order Assistant

  • Application: Automates supplier pricing validation using AWS’s Claude Sonnet AI.

  • Impact: Reduced a 2-hour manual process to 15 seconds with 98% accuracy

  • Classic Group Report

3. Aware Group – Statement of Work Automation

  • Application: Generative AI streamlines project quoting by restructuring Excel data.

  • Impact: Cut 5-hour tasks to 10 minutes, saving hundreds of hours monthly

  • Aware Group Case Study

Public Sector Implementations

1. Health NZ – Surgical Risk Assessment

  • Application: AI predicts postoperative mortality risk using patient data.

  • Impact: Supports clinical decision-making for safer surgeries

  • Health NZ Details

2. Auckland Transport – OIA Request Automation

  • Application: AI accelerates responses to Official Information Act requests.

  • Impact: Faster public access to critical transportation data

  • Auckland Transport Use Case

3. Ministry for Primary Industries – Biosecurity AI

  • Application: AI scans luggage/mail and analyzes fishing vessel footage.

  • Impact: Improved detection of biosecurity risks and illegal fishing

  • MPI Implementation

Startups and Innovators

1. Castlepoint Systems – Abuse Detection

  • Application: AI identifies misconduct-related terms in business documents.

  • Impact: Achieved 100% accuracy in keyword detection

  • Castlepoint Case Study

2. Agritech Startup – Farm Analytics

  • Application: AI analyzes soil/weather data to guide farming decisions.

  • Impact: Boosted agricultural productivity and sustainability

  • Agritech Example

Enterprise Automation & Customer Experience

1. Toyota Finance New Zealand – Intelligent Process Automation

  • Application: Deployed UiPath’s RPA platform to automate loan approvals and customer onboarding.

  • Impact: Reduced manual processing time by 70% and improved compliance accuracy.

  • Toyota Finance Case Study

2. Soul Machines – AI Digital Humans

  • Application: Created emotionally responsive AI avatars for sectors like education and retail.

  • Impact: Partnered with global brands to enhance customer interactions, supported by 27 patents and NZ$76M+ in funding.

  • Startup Ecosystem Report]

SME Productivity Solutions

1. Aider – Real-Time Business Analytics

  • Application: Mobile-first AI consolidates data from POS systems, weather apps, and social media.

  • Impact: Enabled small business owners like Kelly Bain to save 10+ hours weekly on operational insights.

  • Aider Implementation

2. Meebz Coffee – Voice-Activated Workflow

  • Application: Integrated Amazon Alexa with Aider’s AI for hands-free sales and inventory tracking.

  • Impact: Streamlined morning prep during peak hours while maintaining real-time data accuracy.

  • Meebz Coffee Case

Healthcare & Biotech Innovations

1. Script Sense – Pharmacy Workflow AI

  • Application: Automates prescription management and identifies drug interactions for pharmacists.

  • Impact: Reduced medication errors by 40% in trials, addressing NZ’s healthcare staffing shortages.

  • Script Sense Details

AI For Business PlaybookApplication: Custom AI model improved cell-based diagnostic accuracy from 47% to 93% for an animal health firm.

  • Impact: Cut lab test turnaround from days to 12 seconds, revolutionizing veterinary diagnostics.

  • Aware Group Report

Financial & Operational AI Tools

1. Prosaic – Automated Tax Compliance

  • Application: AI scans bank transactions to identify tax-deductible expenses for SMEs.

  • Impact: Reduced accounting workload by 80% for 5,000+ NZ businesses, with global scalability.

  • Prosaic Use Case

These examples demonstrate how NZ businesses leverage AI for operational efficiency, customer engagement, and global competitiveness. For implementation strategies, refer to our AI For Business Playbook,