Klarna, a payment processing company, frequently handles customer issues like refunds, returns, and cancellations.

Klarna today announced its AI assistant powered by OpenAI. Now live globally for 1 month, the numbers speak for themselves:

• The AI assistant has had 2.3 million conversations, two-thirds of Klarna’s customer service chats

• It is doing the equivalent work of 700 full-time agents

• It is on par with human agents in regard to customer satisfaction score

• It is more accurate in errand resolution, leading to a 25% drop in repeat inquiries

• Customers now resolve their errands in less than 2 mins compared to 11 mins previously

• It’s available in 23 markets, 24/7 and communicates in more than 35 languages

The results? The AI assistant is predicted to boost Klarna’s profits by an extra $40M in 2024.